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Contact Lumarity

Start with a clear question.

Questions about the Lumarity Life Assessment, payment, privacy, technical access, your report, or partnerships? Contact us and we will help you identify the appropriate next step.

Email contact@lumarity.co

For assessment, billing, privacy, access, and report-delivery questions.

Response time Within 2 business days

More complex questions may require additional review.

Location Burlington, Ontario, Canada

Serving clients internationally.

Domain email supportContact us at contact@lumarity.co.
Response within 2 business daysComplex billing or privacy matters may require additional review.
Canadian business operatorOperated by Kian Trade Inc. in Burlington, Ontario.
Clear service boundariesNo therapy, diagnosis, emergency care, or regulated advice.

How can we help?

Choose the reason that best matches your question so we can respond with the right context.

Assessment questions

Product fit, six assessment stages, delivery timing, reports, or what happens after registration.

Billing and support

Payment links, receipts, refunds, access issues, technical problems, or report delivery.

Partnerships

Professional, organizational, research, referral, or strategic collaboration enquiries.

For privacy and security, do not email passwords, complete payment-card details, official identity documents, or unnecessary medical records. Include only the information needed to understand and resolve your question.

Before you contact us

A few useful answers

Is Lumarity therapy or counselling?

No. Lumarity is a structured digital life assessment and personalized report. It does not diagnose, treat, or replace professional mental health, medical, legal, financial, or emergency support.

How does payment work?

After your short registration is received, Lumarity sends a secure one-time payment link. Assessment access is issued after payment is confirmed.

When will I receive my report?

The personalized report is normally delivered within 5–7 business days after all required assessment stages and any requested clarifications have been completed.

Does the standard product include a live session?

No. The €49 Lumarity Life Assessment is delivered online and asynchronously. No telephone, video, or in-person coaching session is included.

How is my information handled?

Personal information is used to operate the assessment, communicate with you, process the order, prepare the report, and protect the service. Review the Privacy Policy for full details.

What should I do in an emergency?

Lumarity is not an emergency or crisis service. Contact local emergency services or an appropriate qualified crisis provider in your country.

Ready to begin?

Register to receive the next steps and secure one-time payment instructions for the Lumarity Life Assessment.

Start Your Assessment